Refund Policy

Fatoora is sold as a monthly subscription. This page explains how to ask for a refund and what happens next.

1. How to request one

• Email mail@fatoora.dev from the email address registered on your account — that is how we confirm it is really you.
• Tell us which charge you mean (the date and the amount).
• We aim to reply within a few business days.

2. Bought through the App Store or Google Play?

If you subscribed inside the iPhone or Android app, Apple or Google took the payment, not us — and only they can refund it. We cannot issue a refund for a purchase we never received.

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request one through Google Play's order history.

Write to us anyway if you are stuck — we will help you work out which one took the money.

3. Cancelling

Cancelling stops the next charge; it is not itself a refund. Your subscription keeps working until the end of the period you already paid for. If you subscribed through a store, cancel in that store's subscription settings, because we cannot cancel it for you.

4. What happens to your invoices

A refund does not delete anything you have already issued. Invoices you have issued remain in your records — Israeli tax law requires them to be kept for seven years, and that applies whether or not you continue to pay us. See Deleting your account.

5. If we charged you in error

If a charge was our mistake — billed twice, billed after you cancelled — tell us and we will refund it. That is not a discretionary decision on our part.

6. Contact

mail@fatoora.dev