Terms of Use

These Terms of Use ("Terms") govern your use of the Fatoora application and the website at fatoora.dev (together, "the Service"). By creating an account or using the Service, you agree to these Terms.

Fatoora is operated by Haitham Slaibi, a licensed dealer (עוסק מורשה) no. 208966788, 52 Shuafat Road, Jerusalem, Israel. Questions about these Terms go to mail@fatoora.dev.

1. What Fatoora does

Fatoora helps small businesses in Israel create tax invoices and receipts, manage customers, request allocation numbers from the Israel Tax Authority where required, and produce PDF documents.

2. Your account

• You must give accurate details, including a valid phone number, and keep them current.
• You are responsible for everything done through your account. Keep your password and verification codes to yourself.
• An account belongs to one business. You may invite an accountant to view your records; what they can see is limited to read-only access.
• You must be at least 18 years old and authorised to act for the business.

3. Subscriptions and automatic renewal

Fatoora is sold as a monthly subscription. The plans available to you and their prices are shown in the app before you confirm any purchase.

• Subscriptions renew automatically each month until you cancel.
• Your account is charged for renewal within 24 hours before the end of the current period, at the price shown when you subscribed.
• To avoid being charged for the next period, cancel at least 24 hours before the current period ends.
• Cancelling stops future renewals. It does not shorten the period you have already paid for — you keep full access until that period ends.

4. Managing or cancelling your subscription

If you subscribed inside the iPhone or Android app, the subscription is handled by Apple or Google and must be managed there:

• iPhone / iPad — Settings → your name → Subscriptions
• Android — Google Play → profile → Payments and subscriptions → Subscriptions

We cannot cancel, change, or refund a subscription on your behalf; only the store can. The Subscription screen in the app has a button that takes you straight to the right page. Every Fatoora subscription is bought and billed this way — there is no other way to subscribe, and we never hold your card details.

5. Payment and refunds

All purchases are made through the App Store or Google Play and are subject to that store's payment and refund policies. Refund requests must go to the store — we cannot issue a refund for a purchase we did not take. Prices are shown in the app before you confirm, in the currency of your store account.

If a renewal payment fails, the store will tell you and retry it. We give you a grace period of three days beyond the period you have paid for, during which the app keeps working normally, so a card that needs replacing does not stop you issuing an invoice the same day.

After that, and until the subscription is active again, your account becomes view-only: you can still sign in, read, search, export and print every document you have already issued, but you cannot issue new ones. Nothing is deleted. Your books remain yours, and we keep them for as long as the law requires.

6. Your documents and your data

The invoices, customers and business records you create are yours. We store and process them so we can provide the Service, as described in our Privacy Policy.

Because Fatoora issues tax documents, Israeli bookkeeping rules require that some records be kept for seven years even after you close your account. What is kept, what is erased, and when, is set out on the account deletion page.

You can export your data at any time while your account is open.

If you send a document to a customer electronically — by email, WhatsApp or any other way — it is your responsibility, not Fatoora's, to have that customer's consent to receive documents that way, as Israeli bookkeeping rules require.

7. Tax Authority connection

Where an invoice requires an allocation number, Fatoora requests one from the Israel Tax Authority using the connection you authorise. We transmit the request on your behalf; you remain the taxpayer and remain responsible for what is reported. We do not control the Tax Authority's systems and cannot guarantee their availability or their decisions.

8. Acceptable use

You agree not to:

• issue documents that are false, misleading, or intended to evade tax;
• use the Service to break any law, or on behalf of a business you are not authorised to act for;
• attempt to gain access to other users' data, or to disrupt, probe, or overload the Service;
• resell or redistribute the Service without our written agreement.

We may suspend or close an account that breaches this section. Where we do, we will still retain the records that Israeli law requires us to keep.

9. Availability

We work to keep the Service running and to keep your data safe, but we do not promise it will be uninterrupted or error-free. We may change, suspend, or discontinue features. If we ever discontinue the Service entirely, we will give reasonable notice and a way to export your data.

10. Limitation of liability

The Service is provided "as is". To the fullest extent permitted by Israeli law, we are not liable for indirect or consequential loss, for lost profits, or for fines or penalties arising from documents you issued or from your tax filings. Nothing in these Terms limits liability that cannot lawfully be limited.

Where liability cannot be excluded, it is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

11. Changes to these Terms

We may update these Terms. When we do, we will change the "Last updated" date above, and for significant changes we will notify you in the app. Continuing to use the Service after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of Israel. The competent courts of Israel have exclusive jurisdiction over any dispute arising from them.

13. Contact

Fatoora — Haitham Slaibi, Israel
mail@fatoora.dev
fatoora.dev